The Tool
Efficient Grievance Redressal,
Strengthening Compliance and
Trust
An efficient solution for grievance redressal, ensuring compliance and building user confidence
Schedule a demo
Our solution streamlines grievance redressal while upholding
compliance, transparency, and user
satisfaction.
Data Principal Rights
and Grievance
Management
Our Grievance Redressal Management (GRM) Tool simplifies grievance handling by providing a user-friendly, automated platform that ensures compliance with the Digital Personal Data Protection (DPDP) Act, 2023. It empowers Data Fiduciaries to efficiently manage, track, and resolve grievances while maintaining audit-ready records and adhering to statutory timelines. With intuitive workflows and a centralized dashboard, our tool enhances transparency, reduces response times, and builds trust with Data Principals.
The Tool
An efficient solution for grievance redressal, ensuring compliance and building user confidence
Schedule a demo
Key Features
A highly flexible and integrable platform, seamlessly embedding into any online portal or website of the Data Fiduciary to ensure efficient and compliant grievance management. Requests are captured in a structured format and automatically routed to the appropriate processing manager or DPO for swift action.
A user-friendly platform enabling Data Principals to submit complaints on data processing issues like data misuse, denial of access, or rights violations. Complaints are captured and routed to the appropriate processing manager or DPO for swift, compliant resolution.
Our platform allows organizations to define SLAs, set automated reminders, and ensure timely grievance redressal. It automatically acknowledges submissions and provides regular status updates, ensuring prompt and compliant resolution.
The compliance officer can monitor and manage rights requests in real-time, ensuring swift and effective action. The platform maintains a comprehensive record of all activities, fostering transparency and accountability, while Data Principals receive automated notifications at every stage to stay informed.
The Rights and Grievance Management solution integrates smoothly with third-party platforms (e.g., CRM, data platforms), automatically notifying them to cease processing or delete records when a Right to Withdraw or Right to Erasure is exercised. This ensures end-to-end compliance and maintains consistency across all parties.
Automated workflows and
real-time tracking reduce
manual
effort, speeding up
grievance resolution
Ensures compliance with th
DPDP Act by automating
deadlines
and maintaining
accurate records
Allows both organizations
and Data Principals to track
request status, fostering
trust
Proactively resolves
grievances within
prescribed timelines,
minimizing legal risks
Provides clear status updates,
enhancing customer
satisfaction and
relationships.
Our Consent Management Platform (CMP) guarantees seamless compliance with the Digital Personal Data Protection (DPDP) Act, 2023, empowering Data Fiduciaries to transparently collect, store, and process personal data with ease.
DPIA tool helps build compliance with the DPDP Act 2023 whereby companies need to hold periodic DPIAs. DPIA tool infuses automation to the entire DPIA process.
DPAP tool educates employees, stakeholders, and partners about the importance of safeguarding personal and sensitive data, adhering to privacy laws, and implementing best practices.
DPTAP tool ensures that the data fiduciary is regularly reviewing the compliance of third parties or sub-processors and assessing risks in selecting a third party.