Advanced DPDPA Tools for Compliance, Consent Management & Grievance Redressal

DPDP Act 2023 mandates organisations to process personal data in accordance with specified provisions of the Act. Organisations must rely on prescribed grounds for processing personal data and should only process data for lawful purposes. Organisations need to process personal data based on valid consent or as per stated legitimate uses; furthermore, organisations are required to address data principal rights and grievances in a timely manner, conduct periodic data protection impact assessment (DPIA) and audits, ensure data protection agreements are executed with data processors and awareness programs and assessments are conducted.

Under the DPDP Act, businesses in India are restricted from contacting Indian data principals without a proper legal basis and lawful purpose. Common communication methods used by businesses in India, such as email or phone calls, need to align with the DPDP framework. Failure to do so can result in penalties from the Data Protection Board, even if a business is in the process of DPDP compliance.