The Tool
Efficient Grievance Redressal,
Strengthening Compliance and
Trust
An efficient solution for grievance redressal, ensuring compliance and building user confidence
Schedule a demo
Our solution streamlines grievance redressal while upholding
compliance,
transparency, and user
satisfaction.
Data Principal Rights
and Grievance
Management
Our Grievance Redressal Management (DPGR) Tool simplifies grievance handling by providing a user-friendly, automated platform that ensures compliance with the Digital Personal Data Protection Act, 2023(DPDP Act). It empowers Data Fiduciaries to efficiently manage, track, and resolve grievances while maintaining audit-ready records and adhering to statutory timelines. With intuitive workflows and a centralized dashboard, our tool enhances transparency, reduces response times, and builds trust with Data Principals.
The Tool
An efficient solution for grievance redressal, ensuring compliance and building user confidence
Schedule a demo
Key Features
A highly flexible and integrable platform, seamlessly embedding into any online portal or website of the Data Fiduciary to ensure efficient and compliant grievance management. All grievances are documented and routed to the designated Compliance Officer for expeditious resolution within resonable timelines as mandated by the DPDP Act.
A user-friendly platform enabling Data Principals to raise grievances on data processing issues like erasure, denial of access, or rights violations. Complaints are captured and routed to the appropriate processing manager or DPO for swift, compliant resolution.
Our system ensures adherence to statutory timelines through configurable SLAs and automated escalation protocols. Each submission generates response and acknowledgments with unique reference identifiers, ensuring transparency throughout the redressal process.
The Compliance Officer or DPO monitors all rights requisitions in real-time with detailed regulatory compliance metrics. The platform maintains comprehensive evidentiary records while providing Data Principals with transparent visibility into their grievance status through automated notifications.
The Rights and Grievance Management solution integrates smoothly with third party platforms (e.g., CRM, data platforms), automatically notifying them to cease processing or delete records when revocation of consent or erasure requests are validated, ensuring consistent rights enforcement and demonstrable compliance across all data environments.
Automated workflows and
real-time tracking reduce
manual
effort, speeding up
grievance resolution
Ensures compliance with th
DPDP Act by automating
deadlines
and maintaining
accurate records
Allows both organizations
and Data Principals to track
request status, fostering
trust
Proactively resolves
grievances within
prescribed timelines,
minimizing legal risks
Provides clear status updates,
enhancing customer
satisfaction and
relationships.
Our Consent Management Platform (CMP) guarantees seamless compliance with the Digital Personal Data Protection (DPDP) Act, 2023, empowering Data Fiduciaries to transparently collect, store, and process personal data with ease.
DPIA tool helps build compliance with the DPDP Act 2023 whereby companies need to hold periodic DPIAs. DPIA tool infuses automation to the entire DPIA process.
DPAP tool educates employees, stakeholders, and partners about the importance of safeguarding personal and sensitive data, adhering to privacy laws, and implementing best practices.
DPTPA tool ensures that the data fiduciary is regularly reviewing the compliance of third parties or sub-processors and assessing risks in selecting a third party.