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Nature

Data Principal
Grievance Redressal

faq

Data Principal Grievance Redressal (DPGR) – Empowering Your Data Rights

Under Section 12 of the Digital Personal Data Protection Act (DPDPA), data principals have rights regarding their personal data. They can inquire, correct, complete, update, or request the removal of their personal information from an organisation’s records. It is imperative that these requests are addressed promptly, within a reasonable timeframe, to ensure compliance and maintain trust.

How our tool can help:

Our Data Principal Grievance Redressal system is designed to empower individuals to exercise their rights effectively and effortlessly. Here’s how our platform stands out:

User-Friendly Interface

Our platform features an intuitive and accessible interface that allows data principals to easily submit requests related to their personal data. This ensures that users of all technical backgrounds can navigate the system without difficulty.

Streamlined Request Handling

Data principals can raise concerns or requests regarding their data through our system, which is accessible to Data Protection Officers (DPOs) and other relevant personnel. This enables organisations to manage and respond to inquiries efficiently.

Automated and Manual Processing

Our system supports both automated and manual request processing. Automated workflows help expedite responses while ensuring accuracy, while manual oversight allows for personalised attention to complex inquiries.

Reduced Response Times

The DPGR system is designed to significantly decrease the time taken to respond to data principal requests. By streamlining processes, organisations can enhance their compliance with legal requirements and improve customer satisfaction.

Comprehensive Reporting

Organisations can track all requests and responses, generating detailed reports for internal audits and regulatory compliance. This feature provides visibility into grievance handling and ensures that no request goes unnoticed.

Compliance Assurance

By implementing our DPGR system, organisations demonstrate their commitment to compliance with the DPDPA and build trust with data principals. Our platform helps ensure that all rights are respected and upheld in accordance with the law.

To learn more about our Grievance Redressal Tool, Contact us